HiveDesk automatically tracks agent time based on computer activity, application usage, and keyboard/mouse interactions. The software starts tracking when agents begin work and stops during idle periods. No manual timers or buttons required – it’s completely automatic and accurate.

Yes, HiveDesk operates with full transparency. Agents can see their own time tracking data in real-time through their dashboard. The system is designed to be helpful rather than intrusive, focusing on productivity insights rather than surveillance.

HiveDesk achieves 99.9% accuracy in time tracking through advanced activity detection algorithms. The system can distinguish between productive work, breaks, and idle time with precision, eliminating the 15-20% errors common with manual time tracking.

Absolutely! HiveDesk works seamlessly for remote, hybrid, and in-office agents. The software tracks time across all devices and locations, providing unified visibility into your distributed Contact Center workforce.

HiveDesk automatically detects when agents take breaks based on activity patterns and idle time. You can set custom break policies, and the system will alert supervisors when breaks exceed allowed durations. This ensures compliance with labor laws and break policies.

Yes, HiveDesk is fully GDPR compliant and follows strict privacy standards. We only track work-related activity during business hours, provide complete data transparency to agents, and include robust privacy controls for administrators.

HiveDesk integrates with major Contact Center platforms including Salesforce Service Cloud, Zendesk, Five9, Genesys Cloud, and 50+ other systems. We also integrate with payroll, HR, and workforce management systems for seamless data flow.

Most Contact Centers see immediate ROI within the first month. With 35% average shrinkage reduction and accurate labor cost tracking, customers typically save $500K+ annually. The software pays for itself within 30-60 days of implementation.