Privacy Policy

Scalable Ventures, LLC (“us”, “we”, or “our”) operates the www.hivedesk.com  website and HiveDesk application (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal and Activity Information when you use our Service.

We use your Personal and Activity Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible at https://www.hivedesk.com/terms.

This privacy policy was last updated May 31, 2018.

1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and service users.

1.2    We define personal data as any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

2. What data we collect and process your data

2.1    We collect data on our website and application including client applications for Windows, Mac and Linux.

2.2    We collect your name, phone number, company website, address, email id, password and photo (optional) during application sign up process. If you select a HiveDesk paid plan, we will collect your credit card information that will be used by our payment process to process your payment.

The legal basis for collecting and this processing this data is Consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.3    We collect your email address and/or name when you fill up a form to download or access information, signs up for email newsletter or to comment on a blog or article.

More information about the data collected and why it is needed may be provided on pages that collect this type of personal data. Providing data through these pages / forms is voluntary and entirely up to you.

We may also collect data from our partners, vendors, social media, public websites, government authorities etc. wherever permitted by law for use in our marketing campaigns.

The legal basis for this processing is consent OR our legitimate interests, namely conducting and increasing our business.

2.4    When you visit our website, we also collect data about your use of the website. This information may include your IP address, geographical location, equipment, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.

You have the option to opt out of this tracking. If you choose to not have your browser accept cookies from our Website, some areas of our Web sites may not function properly and you may not be able to access some functionality / services. You will not experience a personalized visit should you not accept our cookies.

The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services.

2.3    We also collect data when you use HiveDesk application and our client applications. This includes Screenshots of your device screen, applications you are working on, which URLs/ websites you visit, which projects / tasks you are working on, how long you work on those projects / tasks, whether you are using your mouse / keyboard.

If you have been invited to use HiveDesk by an employer / client, your data will be shared with your employer / client.

The legal basis for collecting and this processing this data is Consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.4    You may post information for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/

After approval of your comment, your profile picture is visible to the public in the context of your comment.

By submitting Publication Data, you agree that your publication data may be seen by or transmitted to other users and third parties.

The legal basis for collecting and this processing this data is Consent OR our legitimate interests, namely the proper administration of our website and business.

2.5    We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website or other systems will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.

The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.6    We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. We may process this for sending you the relevant notifications, content and/or newsletters or to allow you access to limited-entry areas of our site as appropriate.

The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.7    We may process information contained in any inquiry you submit to us regarding goods and/or services. This data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.

The legal basis for this processing is consent.

2.8    We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer and publicly available information such press releases, information available on social media, and regulatory filings. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers.

The legal basis for this processing is consent OR our legitimate interests, namely the proper management of our customer relationships.

2.9    We may use personal data for sending targeted email and other marketing messages. We send commercial e-mail to individuals at our client or prospects in accordance with applicable marketing laws.

These e-mail messages may include cookies and /or other technologies that allow us to know whether you open, read, or delete the message. The mails may also include links you may click. If you click a link in the marketing email you receive from us, we may use cookies to track your activities on our website. This may include tracking which pages you visit, how much time you spend on the site and which forms you fill.

These marketing e-mails may include additional data privacy information as required by applicable laws. You can elect to opt out of receiving these emails by following instructions included in the email.

The legal basis for this processing is consent OR our legitimate interests, namely conducting and increasing our business.

2.10  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.11  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.12  In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, OR in order to protect your vital interests or the vital interests of another natural person.

2.13 Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers. Please contact us at DPO@hivedesk.com

2.14  Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3. How we collect your data

3.1     We may use a number of different tools and techniques to collect your data. This includes cookies used by our website and applications (First Party Cookies) as well as those used by our partners / services providers (Third Party Cookies).

3.2    When you visit our website or use our application, we use cookies to collect information about your use of the site and application, to enhance functionality of the website / application and to personalize the information you see.

You have the option to not accept cookies from the site. However, if you do so, some areas of our website and application may not function properly and we may not be able to personalize your experience.

3.3    We use Google Analytics to collect information about visitors to our website. Google Analytics uses cookies to collect information about your usage of the site and send it to Google Analytics servers. This data is processed and displayed in the form of reports to our authorized staff. This data is anonymized and aggregated and cannot be used to identify you.

4. Providing your personal data to others

4.1    If you use HiveDesk as an employee or contractor, your employer / client has access to your data.

In addition, our employees may have access to your data for testing & improving our application, to help you use the application, for performance of a contract between you and us and/or taking steps, at your request or to enter into such a contract.

Please see our terms of service https://www.hivedesk.com/terms/ for information.

4.2    Financial transactions relating to our website and services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.chargebee.com/privacy/.

4.3    We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.

These third parties may have access to your Personal and Activity Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

We do not share personally identifiable information with third parties without your consent, except to the extent necessary to complete your request for products and services offered through our Website.

4.4    In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. International transfers of your personal data

5.1    In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2    We have offices and facilities in United States. Your information may be stored and processed in the United States or any other country in which we or our affiliates, subsidiaries or agents maintain facilities, and by using this website and application, you consent to any such transfer of information outside of your country.

5.3    Your information, including Personal and Activity Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

5.4    If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

5.5    If you are located in the European Union, please be advised that your Personal Data may be accessible by individuals who are located in other countries that may not provide the same level of data protection as in your country. By providing us with your Personal Data, you are consent to our use of your personal data in accordance with this privacy policy including transfer of your personal information across to anywhere in the world as permitted by local law.

5.6    In the event of a merger or bankruptcy, customer information may be transferred to its successor or assign, if permitted by and done in accordance with applicable law. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

5.7    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Amendments

6.1    We may update this policy from time to time by publishing a new version on our website.

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3    We may notify you of changes to this policy by email or through the private messaging system on our website.

7. Your rights

7.1    In this Section 8, we have summarized the rights you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2    Your principal rights under data protection law are:

(a)    the right to access

(b)    the right to rectification

(c)    the right to erasure

(d)    the right to restrict processing

(e)    the right to object to processing

(f)    the right to data portability

(g)    the right to complain to a supervisory authority

(h)    the right to withdraw consent

7.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You can request for a copy of your personal data by sending an email to DPO@HiveDesk.com with the subject line – “Request for personal data”

7.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

You can request for modification to your personal data by sending an email to DPO@HiveDesk.com with the subject line – “Rectification of personal data”

7.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; you want to withdraw consent to use of data for marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

You can request for an erasure of your personal data by sending an email to DPO@HiveDesk.com with the subject line – “Erasure of personal data”

7.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You can request for a copy of your personal data by sending an email to DPO@HiveDesk.com with the subject line – “Restriction of personal data”

7.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.

7.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10  To the extent that the legal basis for our processing of your personal data is:

(a)    Consent

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13  You may exercise any of your rights in relation to your personal data by written notice to by sending email at DPO@HiveDesk.com  in addition to the other methods specified in this Section 7.

8. About cookies

8.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

8.4    Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

8.5    Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    https://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

9. Data Protection

9.1    We make reasonable efforts to ensure that our Service Providers have implemented security measures to safeguard and protect your personal information against unauthorized access and disclosure.

Only authorized HiveDesk staff and Service Providers can access your personal information.

However, due to the inherent security risks in sharing and accessing data over the internet, we cannot guarantee the safety of your personal data.

You should exercise good judgement about how you share and disclose personal data with us. You should keep your user ID and password you use to access our website and application secure at all times.

Our details

10.1  This website is owned and operated by Scalable Ventures, LLC.

10.2  We are registered in United States under and our registered office is at:

Scalable Ventures, LLC
The Summit II
4360 Brownsboro Rd., Suite 200
Louisville, KY 40207

10.3  Our principal place of business is at

Scalable Ventures, LLC
The Summit II
4360 Brownsboro Rd., Suite 200
Louisville, KY 40207

10.4  You can contact us:

(a)    by post, to the postal address given above

(b)    using our website contact form – https://www.hivedesk.com/contact/

(c)    by email at DPO@HiveDesk.com