Empower your Contact Center, IT Services, Agency, and Back-office Teams to Track Time, Schedule Employee Shifts, and Increase Productivity
Trusted by businesses with onsite and remote teams
From Guesswork to Growth: Drive Profitable Results with Data-Driven Operational Insights
BEFORE HiveDesk
- Disjointed data sources, causing confusion
- Guesswork in project estimates & profitability
- Limited operational transparency
- Unverified timesheets & invoices
- Underutilized resources and inconsistent productivity
AFTER HiveDesk
- A single, unified data platform for all users
- Accurate, data-driven project estimates & profitability forecasts
- Complete operational visibility in real time
- Trusted timesheets & invoices, backed by verifiable data
- Optimized resource utilization and consistently high
Everything you need to make your team more productive
AUTOMATIC TIME TRACKING
Get accurate timesheets
- Automatic time tracking gives you reliable data for timesheets.
- The approval process ensures that timesheets are accurate so you can process payroll with confidence.
- Track billable and non-billable hours
PROJECT & TASK MANAGEMENT
Manage tasks and projects
- Monitor task completion and timelines
- Track time spent on each task
- Stay on top of cost by tasks, projects, and clients
EMPLOYEE MONITORING
Monitor employee activities
- Take automatic screenshots at regular intervals
- Monitor employee keyboard activity
- Provide feedback to employees to improve workflow
ATTENDANCE & TIME OFF TRACKING
Automatic attendance and leave tracking
- Track employee attendance
- Stay on top of leaves
- Manage holiday calendar
SHIFT SCHEDULING
Employee shift scheduling
- Schedule employee work hours
- Monitor employee attendance
- Manage time off and overtime pay
AGENT UTILIZATION
Call center shrinkage report
- Assess workforce efficiency
- Forecast staffing needs
- Optimize agent schedules
INVOICING
Automated client invoicing
- Track billable hours for accurate client billing
- Automate invoice creation from timesheets
- Use templates to create professional invoices
LABOR LAW COMPLIANCE
Simplify compliance with labor laws
- Track attendance, time off, and overtime to ensure compliance with labor laws.
- Schedule employee work hours, set up holidays and leave policies to bring transparency to your employees.
Track time on desktop, mobile, or web
Track time in Asana
Track employee location
Measure employee productivity
Control access levels
Generate detailed reports
Get email support
Use extensive knowledgebase
We support many types of businesses including
Business Process Outsourcing
- Track billable time, break time, and activities
- Improve workforce utilization and productivity
- Optimize payroll expenses
- Improve trust with clients
- Ensure labor law compliance
IT Services
- Recover lost billable time with automatic time tracking
- Build trust with clients with accurate invoicing
- Track tasks and projects
- Improve workforce utilization
- Improve cash flow and profits
Marketing Agency
- Reduce contractor over billing
- Build trust with clients with transparent work report
- Improve workforce utilization
- Track work progress
- Improve cash flow and profits
Backoffice Teams
- Reduce overtime and overbilling by contractors
- Increase productivity
- Reduce cost of operations
- Improve workforce utilization
- Ensure labor law compliance
Customer Testimonials
2000+ happy users have tracked over 4,000,000 hours with HiveDesk
“We have been using HiveDesk for more than two years, they have improved the features and interface to make it more user friendly. It is a great tool to tracking time, it is affordable and easy to implement.”
Posted on :
Luis S
Luis S
“HiveDesk is a great tracking platform. We’re able to track the time and activity of employees. This is a very useful productivity tracker.”
Posted on :
Samantha M
Samantha M
“As an employer, making sure your employees are productive is essential. Managing employees from home can be challenging since they do not have any direct supervision. HiveDesk helps us track our employee’s productivity so that we can rest assured that everyone is functioning at their best.”
Posted on :
CEO, Medical Billing
CEO, Medical Billing 
“Great time tracking tool for remote work teams. Easy to use and install for employees, good report and billing system.”
Posted on :
Lucas R
Lucas R
“In today’s world, remote work is a given. We use this software to handle those challenges. We tried a lot of the competitors and for many reasons HiveDesk won. Plus, team loves their support. Fast and attentive.”
Posted on :
David M
David M
“Our experience with HiveDesk has been stellar and in fact we have recommended it to many of our clients as well. We have a large contracted services footprint and many clients have asked us how we manage it and we have told them of HiveDesk. We love the ease of use and simplicity of the client and interface.”
Posted on :
Jeff S
Jeff S
“This software is fantastic for tracking hours. It also does a great job of determining how active employees are with their work with the active time feature.”
Posted on :
Andrew L
Andrew L
“Finally found something I like! My subcontractors love it, I love it. It is very intuitive and easy to navigate. It’s a win/win for all of us.”
Posted on :
Annette D
Annette D
“HiveDesk makes tracking remote hours easy. Keeps remote workers accountable. It also makes payroll easy when I can just pull up a report.”
Posted on :
Jessica T
Jessica T 
“Reliable, accurate and effective solution for remote employees. It’s an effective and reliable solution for remote workers. I have not had to worry about anything since setting it up.”
Posted on :
Ryan L
Ryan L
“HiveDesk is a project management software with time tracking features. Gives me the ability to monitor team’s progress at any time, visualize their reports, activity and performance levels.”
Posted on :
Jessica G
Jessica G
“A great tool for remote workers. I like that it measures your productivity in relation to your working hours each day, so it is an excellent way to maintain high standards for remote workers.”
Posted on :
Insurance
Insurance