14-day free trial • No credit card required
Simple, Transparent Pricing
Find the plan that’s right for your contact center. All plans start with a 14-day free trial.
No credit card required.
- Cancel anytime
- 24/7 support
200+
Contact Centers
25%
Productivity Boost
99.9%
Uptime
4.9/5
Rating
Professional
Best for Team Leads and small teams who need to manage time, tasks, and real-time activity.-
Key Features:
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Automatic Time Tracking
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Real-Time Agent Monitoring
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Task Management
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Mobile App (GPS, Clock-in)
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Standard Reports
Business
Best for Ops Managers & WFM Analysts who need to manage scheduling, adherence, and performance.-
Everything in Professional, plus:
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AI-Powered Workforce Scheduling
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Real-Time Schedule Adherence
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Attendance Management
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Real-Time Performance Dashboards
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Quality Assurance (QA) Scorecards
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Standard Integrations (Salesforce, Zendesk)
Enterprise
Best for Finance, HR, & Compliance leaders who need to control cost, automate compliance, and deploy AI.-
Everything in Business, plus:
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Automated Overtime Engine
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Automated Compliance (FLSA, State Laws)
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Agent Productivity Tools (AI Assist)
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Real-time CSAT Tracking
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Advanced Integrations (Workday, ADP)
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Single Sign-On (SSO)
Need a Custom BPO or Enterprise Plan?
For large-scale deployments, BPOs, and teams with unique needs like client billing, multi-tenancy, or custom API access, we can design a plan for you.
Compare All Features
Find the exact features you need to manage your team.
| Feature | Professional | Business | Enterprise |
|---|---|---|---|
CORE WFM & MONITORING |
|||
| Automatic Time Tracking (Shrinkage) | |||
| Real-Time Agent Monitoring | |||
| Task Management | |||
| Mobile App (GPS, Time-Off) | |||
| Standard Reports & Analytics |
SCHEDULING & OPERATIONS |
|||
|---|---|---|---|
| AI-Powered Workforce Scheduling | — | ||
| Real-Time Schedule Adherence | — | ||
| Automated Attendance Management | — | ||
| Real-Time Dashboards (2-sec refresh) | — | ||
| Advanced Performance Analytics (KPIs) | — |
QUALITY & AGENT ASSIST |
|||
|---|---|---|---|
| Quality Assurance (QA) Scorecards | — | ||
| Real-Time CSAT Tracking | — | — | |
| Agent Productivity Tools (AI Assist) | — | — |
COST & COMPLIANCE |
|||
|---|---|---|---|
| Automated Overtime Engine | — | — | |
| Automated Compliance (FLSA, State Laws) | — | — | |
| Advanced Audit Logs | — | — |
ENTERPRISE & INTEGRATIONS |
|||
|---|---|---|---|
| Standard CRM Integrations (Salesforce) | — | ||
| HRIS & Payroll Integrations (Workday) | — | — | |
| Single Sign-On (SSO) | — | — | |
| API Access & Custom Integrations | — | — | Contact Us |
| Client Billing & Multi-Tenancy | — | — | Contact Us |
Ready to optimize your Contact Center operations?
Start your 14-day free trial today. No credit card required. See how HiveDesk can reduce agent shrinkage and improve productivity in your Contact Center.
Frequently Asked Questions
Yes. All plans start with a 14-day, full-featured free trial. The Enterprise plan requires a demo first so we can help you configure it correctly.
No. You can sign up and use HiveDesk for 14 days without a credit card.
A user is any person you need to track, monitor, or schedule on your team. This includes agents, team leads, and WFM analysts. Admins and managers with “view-only” permissions are often included for free.
Absolutely. You can upgrade or downgrade your plan at any time.
All plans include our 24/7/365 global email and chat support. Enterprise and BPO plans include a dedicated Customer Success Manager and phone support.
Ready to See Your ROI?
Stop losing money to manual processes. Start your 14-day trial and see how HiveDesk’s automated platform can transform your operations.
- No credit card required
- Cancel anytime
- 24/7 support