Give Your Team the Tools to Be Productive — Then Measure the Results
You hired good people. Now give them clear tasks, track their hours automatically, and use real data — not guesswork — to understand where time goes. HiveDesk shows you the full picture without micromanaging.
No credit card required · $5/user/month · All features included
You Cannot Improve What You Cannot See
Remote teams are productive — but without visibility, managers resort to either blind trust or constant check-ins. Neither works.
Without productivity tools
- No idea how agents spend their hours during shifts
- Managers waste time on status check-ins and stand-ups
- Timesheets are self-reported and unreliable
- Underperformers hide in plain sight
- Overworked agents burn out because workload is invisible
- Client billing is based on estimates, not tracked hours
With HiveDesk
- Time is tracked automatically by task and project
- Screenshots and activity levels replace status meetings
- Timesheets are generated from real data, not memory
- Dashboards show who is working and what they are doing
- Workload is visible so you can rebalance before burnout
- Billable hours are verified with screenshot evidence
Set Up in Minutes. Results from Day One.
No training sessions. No complex onboarding. Your team starts tracking today.
Set up projects and tasks
Create projects, add tasks, invite team members. Configure screenshot frequency and activity monitoring preferences.
Agents track time automatically
Team members install the app, select a task, and click start. Time, screenshots, and activity are captured in the background.
Review data and optimize
Dashboards show real-time activity. Reports reveal time distribution. Timesheets are ready for approval and export.
Everything You Need to Manage Agent Productivity
One plan. $5/user/month. Every feature included.
Automatic Time Tracking
One-click timer on desktop, mobile, and browser. Time is recorded by task, project, and client with zero manual entries.
Activity Monitoring
Periodic screenshots and keyboard/mouse activity levels. See what agents are working on without interrupting them.
Project & Task Tracking
Organize work by project, client, or task. Track time spent on each. Add hourly rates to calculate labor costs.
Employee Scheduling
Create shifts, set up recurring schedules, and track attendance. Compare actual hours against scheduled shifts.
Timesheets & Approval
Auto-generated timesheets with manager approval workflow. Export to PDF or Excel for payroll and client billing.
Real-Time Dashboards
See who is online, what they are working on, and their activity levels. Drill into individual agents or projects.
Built for Teams That Need Visibility
Teams across 6 continents trust HiveDesk since 2011.
Contact Centers
Track agent hours, monitor activity during shifts, and generate timesheets for payroll and client billing.
BPO Operations
Manage outsourced teams with shift scheduling, attendance tracking, and screenshot-based activity reports.
Customer Support
Ensure coverage, track resolution time by project, and verify that agents are engaged during their shifts.
Remote Teams
Get visibility into distributed employee work without constant check-ins or status meetings.
Marketing Agencies
Track billable hours by client and project. Generate reports that clients trust for invoicing.
IT Support Teams
Monitor ticket queues, track time per client, and ensure SLA compliance with real-time dashboards.
Frequently Asked Questions
Common questions about agent productivity tools.
Agent productivity tools are software that helps managers track how remote employees spend their work hours. HiveDesk combines automatic time tracking, periodic screenshots, activity-level monitoring, task management, and reporting into a single platform so managers can measure output without micromanaging.
Agents start the HiveDesk timer on their desktop (Windows, macOS, Linux), mobile (iOS), or Chrome browser. The software records hours by task and project, takes periodic screenshots, and logs keyboard and mouse activity levels. Managers review dashboards and reports to see how time is distributed across work.
HiveDesk is designed to be transparent, not covert. Agents always know when tracking is active and can see their own data. Screenshot frequency is configurable. The goal is visibility and accountability, not surveillance. Most teams adopt it within a day because it requires minimal effort from employees.
Most teams are up and running the same day. Team members download the app, log in, and start tracking time. There is no complex onboarding or training required. Managers set up projects and teams from the web dashboard in minutes.
Yes. Create projects and tasks in HiveDesk, or sync them from Asana using the built-in integration. Agents select a task before starting the timer, and all time is recorded against that work item. Reports show hours by project, task, and team member.
Timesheets with approval workflow, activity reports with screenshots, attendance reports, overtime tracking, and project-level time reports. Filter by date range, team, or individual. Export as PDF or Excel for payroll and client billing.
HiveDesk is $5 per user per month — a single plan with every feature included. No tiers, no per-feature upsells. There is a 14-day free trial with no credit card required.
Desktop apps for Windows, macOS, and Linux. An iOS mobile app with GPS tracking. A Chrome browser extension. And a web dashboard accessible from any browser. All platforms sync to the same account.
HiveDesk integrates with Asana for project and task management. You can track time directly against Asana tasks. Timesheet data exports to Excel and PDF for use with any payroll or accounting software.
Yes. HiveDesk is used by contact centers, BPOs, and customer support teams to track agent hours, monitor activity during shifts, manage schedules, and generate timesheets for payroll and client billing. It has been serving businesses across 6 continents since 2011.
Ready to Get Started?
Join teams worldwide who trust HiveDesk for workforce management, time tracking, and employee monitoring. $5/user/month, all features included.