Yes, HiveDesk mobile apps are available for both iOS and Android devices. You can download them from the App Store and Google Play Store. We also offer a progressive web app (PWA) that works on any mobile browser with full offline functionality.

Our GPS verification system allows you to set approved work locations for each agent. When agents clock in, the app verifies their location against these approved zones. You can set multiple locations, adjust radius tolerance, and receive alerts if agents attempt to clock in from unauthorized locations. This ensures compliance and prevents time theft.

Yes, the mobile app includes robust offline functionality. Agents can clock in/out, track time, and view schedules even without internet connection. All data is automatically synced when connectivity is restored. This ensures uninterrupted workforce management even in areas with poor network coverage.

The mobile app supports multiple biometric authentication methods including fingerprint scanning, facial recognition, and voice verification. These features prevent buddy punching and ensure accurate time tracking. Biometric data is processed locally on the device and never stored on our servers for maximum security.

Agents receive real-time push notifications for schedule updates, shift reminders, break alerts, and important announcements. Notifications are customizable by role and can be scheduled in advance. This has helped our customers reduce no-shows by up to 45% and improve overall workforce coordination.

Absolutely. The mobile app includes a full self-service portal where agents can request time off, propose shift swaps, and view approval status in real-time. Managers receive notifications and can approve/deny requests directly from their mobile devices, streamlining the entire workforce management process.

Agents can access their complete performance dashboard including call metrics, CSAT scores, schedule adherence, goal progress, and achievement badges. The mobile dashboard updates in real-time and includes trend analysis to help agents understand their performance patterns and areas for improvement.

Security is our top priority. The mobile app features end-to-end encryption, secure API connections, biometric authentication, and automatic session timeouts. We’re SOC 2 Type II certified and GDPR compliant. All sensitive data is encrypted both in transit and at rest, ensuring your Contact Center data remains completely secure.