Screenshots and Activity Data That Make QA Objective
Quality assurance should be based on data, not feelings. HiveDesk captures screenshots, tracks activity levels, and records attendance — giving you objective evidence for QA reviews, performance conversations, and process improvements.
No credit card required · $5/user/month · Works on Windows, macOS, Linux, iOS, Chrome
QA Without Data Is Just Opinion
When managers cannot observe remote teams directly, quality reviews become subjective. Inconsistencies go unnoticed until they affect clients.
Without objective QA data
- No way to verify what remote agents are actually doing
- Performance reviews rely on subjective impressions
- Attendance and punctuality issues go undetected
- Quality problems surface when clients complain — not before
With HiveDesk
- Screenshots show exactly what agents are working on and when
- Activity levels provide measurable engagement data
- Attendance reports compare clock-in times against scheduled shifts
- Timesheets backed by activity data make reviews objective
How QA Monitoring Works
Get visibility into your remote team's work quality in minutes.
Set up your team
Create projects, add team members, set up shifts. Configure screenshot frequency and monitoring preferences.
Monitor & track
Team members track time using the app. Screenshots, activity levels, and attendance are captured automatically.
Review & improve
Use screenshot timelines, activity reports, and attendance data to identify patterns and drive improvement.
Quality Assurance Tools
Tools to monitor, track, and maintain work quality across your remote team.
Periodic Screenshots
Screenshots at configurable intervals show what team members are working on. Review timelines to verify work quality and identify training needs.
Activity Monitoring
Keyboard and mouse activity levels measure engagement. Activity percentages help managers understand how actively team members are working.
Attendance Tracking
Compare clock-in/out times against scheduled shifts. Identify late arrivals, early departures, and missed shifts across your team.
Timesheet Approval
Timesheets generated from tracked hours with activity data. Managers review and approve before export for payroll.
Project Time Tracking
Track time against projects and tasks. See where hours are going and understand how team members distribute their time.
Role-Based Access
Managers see their teams. Team members see their own data. Administrators maintain organization-wide visibility and controls.
Frequently Asked Questions
Common questions about quality assurance tools in HiveDesk.
HiveDesk gives managers visibility into remote team work through periodic screenshots, activity monitoring, timesheets, and attendance tracking. This data helps you identify productivity patterns, spot issues early, and have objective performance conversations backed by real data.
HiveDesk tracks keyboard and mouse activity levels during work sessions and takes periodic screenshots at configurable intervals. This shows what team members are working on and how actively they are engaged. Team members always know when monitoring is active.
Yes. Screenshots provide a visual record of what agents or team members were working on at specific times. Managers can review screenshot timelines to verify work quality, check that agents are using the right tools, and identify training opportunities.
Yes. HiveDesk compares actual clock-in and clock-out times against scheduled shifts. Attendance reports show on-time arrivals, late starts, early departures, and missed shifts so you can identify patterns and address issues before they affect quality.
Timesheets are generated from actual tracked hours with activity data to back them up. Managers review and approve timesheets through a built-in workflow, ensuring accurate records for payroll and compliance.
Yes. HiveDesk is GDPR compliant with AES-256 encryption at rest, TLS 1.2+ in transit, and role-based access controls. Team members are always aware that monitoring is active and can view their own data.
Yes. Screenshot frequency is configurable. You can set different monitoring preferences for different projects or teams based on your QA requirements — from frequent screenshots for new agents to less frequent for experienced team members.
Screenshot timelines, activity level reports, timesheets by project and task, attendance reports, and overtime reports. Filter by date range, team, or individual. Export as PDF or Excel.
HiveDesk integrates with Asana for project and task management. Track time against Asana tasks for complete visibility. Report data exports to PDF and Excel for use with any QA or HR tools.
HiveDesk is $5 per user per month — one plan with all features included. Activity monitoring, screenshots, scheduling, attendance, leave management, and reporting. 14-day free trial, no credit card required.
Ready to Get Started?
Join teams worldwide who trust HiveDesk for workforce management, time tracking, and employee monitoring. $5/user/month, all features included.