Trusted by 2,000+ Contact Centers
Streamline Contact Center Task Management
Optimize agent productivity with intelligent task assignment, real-time tracking, and automated workflows. Transform chaos into organized efficiency.
Smart task assignment
Real-time progress tracking
Workflow automation
Priority management
40%
Productivity Increase
60%
Better Task Visibility
35%
Time Savings
25%
Faster Resolution
Trusted by leading Contact Centers worldwide
From Task Chaos to Organized Efficiency
Transform your Contact Center operations with intelligent task management that eliminates confusion, prevents missed deadlines, and optimizes agent productivity.
Task Chaos & Confusion
Agents struggle with unclear priorities, duplicate assignments, and scattered task information across multiple systems.
Impact: Leads to 35% productivity loss and increased stress
Missed Deadlines & SLAs
Without proper tracking and alerts, critical tasks slip through cracks causing SLA breaches and customer dissatisfaction.
Impact: Results in 25% SLA violations and customer churn
Unbalanced Workloads
Manual task assignment creates uneven distribution, overloading some agents while others remain underutilized.
Impact: Causes 40% variance in agent utilization rates
Limited Visibility
Managers lack real-time insights into task progress, bottlenecks, and team performance across the contact center.
Impact: Delays problem identification by 3-5 days
Intelligent Task Orchestration
AI-powered task assignment considers agent skills, current workload, priority levels, and availability for optimal distribution.
Benefit: Increases productivity by 40% and reduces stress
Automated Workflow Management
Pre-built templates and automation rules ensure consistent processes, automatic escalations, and deadline management.
Benefit: Reduces SLA violations by 80% and improves consistency
Real-time Performance Tracking
Live dashboards provide instant visibility into task progress, team performance, and bottleneck identification.
Benefit: Enables proactive management and 60% faster issue resolution
Dynamic Load Balancing
Automatic workload redistribution based on capacity, skills, and performance ensures optimal resource utilization.
Benefit: Achieves 95% balanced utilization across all agents
40%
Productivity Increase
80%
Fewer SLA Violations
60%
Faster Issue Resolution
95%
Balanced Utilization
Comprehensive Task Management Features & Capabilities
Everything you need to manage, track, and optimize tasks across your Contact Center operations.
Smart Assignment
Intelligent task distribution based on skills and availability
Skill-Based Routing
Automatically assign tasks based on agent expertise and certifications
Workload Balancing
Distribute tasks evenly to prevent agent burnout and optimize efficiency
Priority Queuing
Dynamic priority adjustment based on SLA requirements and urgency
Availability Matching
Consider agent schedules and current capacity for optimal assignment
Progress Tracking
Real-time visibility into task status and performance
Live Status Updates
Real-time task progress tracking with automatic status synchronization
Milestone Tracking
Monitor key checkpoints and deliverables throughout task lifecycle
Time Tracking
Automatic time logging with detailed breakdown of task activities
Bottleneck Detection
Identify and alert on tasks that are at risk of missing deadlines
Workflow Automation
Streamline processes with intelligent automation
Template Library
Pre-built workflows for common Contact Center processes and procedures
Auto-Escalation
Automatic task escalation based on time limits and priority rules
Dependency Management
Automatic task sequencing and dependency resolution
Notification Engine
Smart alerts and reminders via email, SMS, and in-app notifications
Team Collaboration
Enhanced teamwork and communication tools
Task Comments
Threaded discussions and file sharing within task context
Team Boards
Kanban-style boards for visual task management and team coordination
Handoff Management
Smooth task transfers between agents with full context preservation
Knowledge Sharing
Built-in knowledge base integration for task-specific guidance
Quick Setup
Get started in minutes with pre-configured templates and workflows
Fully Customizable
Adapt workflows and processes to match your specific requirements
Mobile Ready
Manage tasks on-the-go with full mobile app functionality
Trusted by Contact Center Leaders Worldwide
See how leading Contact Centers are transforming their operations with HiveDesk Task Management.
Frequently Asked Questions
Get answers to common questions about HiveDesk Task Management.
Our AI-powered system considers multiple factors including agent skills, current workload, availability, performance history, and task complexity to make optimal assignments. This ensures tasks go to the most suitable agent while maintaining balanced workloads across your team.
Absolutely! HiveDesk offers fully customizable workflow templates for different task types, departments, and processes. You can create custom stages, set approval requirements, define escalation rules, and automate routine actions to match your specific operational needs.
Most Contact Centers are up and running within 24-48 hours. Our implementation includes data migration, workflow setup, team training, and integration with your existing systems. We provide dedicated support throughout the process to ensure smooth adoption.
HiveDesk integrates with 50+ Contact Center platforms including Genesys, Avaya, Cisco, Five9, and Amazon Connect. We also connect with CRM systems like Salesforce and ServiceNow, plus communication tools like Teams and Slack. Most integrations are pre-built and take less than 30 minutes to configure.
Our real-time tracking provides instant visibility into task progress, automatic deadline alerts, and predictive analytics to identify at-risk tasks. This proactive approach helps prevent SLA breaches and enables quick intervention when needed, typically improving compliance rates by 20-30%.
Yes! Our mobile app provides full task management functionality including task assignment, progress updates, time tracking, and team communication. Remote and hybrid agents can stay fully connected and productive from anywhere.
Ready to Transform Your Task Management?
Join 2,000+ Contact Centers using HiveDesk to streamline operations, boost productivity, and deliver exceptional customer experiences.
95% improvement in workload balance
- 4.9/5 Customer Rating
- SOC 2 Type II Certified
- 24-Hour Implementation
- 99.9% Uptime SLA