14-day free trial • No credit card required
Workforce management pricing designed for Contact Center operations
Specialized pricing for Contact Centers and BPO operations. From customer support teams to enterprise-scale operations managing thousands of agents across multiple locations.
- Cancel anytime
- 24/7 support
- 99.9% uptime SLA
- Data migration assistance
200+
Contact Centers
25%
Productivity Boost
99.9%
Uptime
4.9/5
Rating
Grow Your Business with Affordable Time Tracking Solutions
Only $5/user/month
No credit card needed
The plan includes
- Time tracking
- Activity monitoring
- Task management
- Project tracking
- Attendance management
- Leave/time off management
- Invoicing
- Team management
- Client management
- Reporting
- Integrations
- Support
Complete feature list
Time tracking
| Automatic time tracking | Track time employees spend on tasks and projects |
| Timesheets | Get accurate timesheets by employees, projects, tasks, and dates |
| Timesheet approval process | Ensure timesheet integrity with timesheet approval process |
| Web app | Track time from our web portal without installing any software |
| Chrome extension | Use Chrome extension to track time from your browser |
| Desktop app | Get visibility into employee work with automatic screenshots, time tracking, and activity monitoring |
| Mobile app | Enable field staff to track time on their iPhones |
| Break time tracking | Track break time duration to stay compliant with labor laws |
| GPS location tracking | Know your field employees’ work location with mobile app |
| Manual time entry | Edit time entries or add manually when needed |
| Add notes with time entry | Employees can give more insights about their work by adding notes when submitting their time logs |
Activity monitoring
| Activity monitoring | Automatic screenshots, available with desktop client, give unparalleled visibility into employees’ work |
| Keyboard activity tracking | See how active your employees are when working on their computer |
| Mouse click tracking | Mouse clicks give you insight into employees’ activities |
Project tracking
| Create and assign tasks | Create and assign tasks to team members to better manage their work |
| Task status tracking | See which tasks are on time, ahead of time, or behind schedule. |
| Time tracking by task | See which tasks are taking more time than expected and are losing you money |
| Project timeline view | Stay on top of your projects by visualizing the project progress on a timeline |
| Calendar view | Get a clear understanding of your team’s utilization by viewing employee tasks on a calendar |
| Kanban board | Manage current and planned tasks efficiently with Kanban view |
| List view | See details about each task with the list view |
| Cost tracking | Keep a tab on project cost by tracking labor cost for each task and project |
Attendance management
| Attendance tracking | Track employee attendance for payroll processing and stay compliant with labor laws. |
| Overtime tracking | Track overtime hours and cost to ensure you pay employees correctly and stay on top of labor cost |
Leave/time off management
| Leave policy management | Bring transparency to time off management by creating leave policies that specify types and duration of leaves |
| Time off management | Streamline time off management with a robust request and approval process |
| Holidays | Clearly communicate to employees which holidays they can take by creating a public list of holidays |
Invoicing
| Automatic invoices | Streamline invoicing by automatically generating invoices from timesheet data. |
| Custom tax rates | Generate tax compliant invoices by adding custom tax rate applicable to customer’s geography |
| Custom invoice layout | Add your logo, name, address, and customer details to create personalized, professional looking invoices |
Team management
| Control access levels | Give employees the level of access that matches their roles and responsibilities |
| Employee scheduling | Optimize employee utilization by creating shifts and employee schedules |
| Manage hours | Set the maximum number of hours an employee is allowed to work in a day |
| Track cost | Assign an hourly cost rate to each employee so you can track labor cost |
Client management
| Client setup | Create clients so you can track time, cost, and profits for each client |
| Project tracking by client | Associate each project to a client ad track project performance at the client level |
| Manage profitability | Track labor cost and billable hours by clients to track profitability of each client |
Reporting
| Screenshot reports | See what your employees are doing on their computer by generating screenshot report |
| Worksession charts | Get detailed information about each worksession logged by employees |
| Performance charts | See activity levels or employees and active versus inactive time |
| Email summary reports | Stay on top of your team’s work with daily automatic email reports |
Integrations
| Asana integration | Track time spent on each task directly in your Asana project |
| CSV exports | Export timesheets and other data in CSV format for use in third party tools like payroll processing |
Support
| Email support | We resolve all issues within 24 hours through email support |
| Knowledgebase | Extensive, self-service knowledgebase resolves most of the issues/questions our customer have |
Calculate Your Return on Investment
Customer Testimonials
HiveDesk has helped over 1000 businesses track over 5 million hours in over 100 countries.
We have used every time tracking software under the sun, and they all fall short in some area that we need, but overall HiveDesk has met our needs. Their PDF screen shot reports are clean, easy to use and understand. Our clients prefer them over the complicated reports of other systems.
Frequently Asked Questions
Yes. All plans start with a 14-day, full-featured free trial. The Enterprise plan requires a demo first so we can help you configure it correctly.
No. You can sign up and use HiveDesk for 14 days without a credit card.
A user is any person you need to track, monitor, or schedule on your team. This includes agents, team leads, and WFM analysts. Admins and managers with “view-only” permissions are often included for free.
Absolutely. You can upgrade or downgrade your plan at any time.
All plans include our 24/7/365 global email and chat support. Enterprise and BPO plans include a dedicated Customer Success Manager and phone support.
Transform your Contact Center operations with intelligent workforce management.
Join 200+ Contact Centers and BPO operations that have reduced agent shrinkage by 35%, improved compliance reporting, and gained real-time visibility into their workforce performance.