Time Tracking Resources and Templates
Free Calculators, Checklists, and Templates for Contact Center WFM & Ops Leaders
Stop trying to manage a 500-agent center in Excel. Our free resources are designed to help you optimize your scheduling, calculate shrinkage, and track adherence—smarter and faster.
The WFM Leader's Toolkit
Download our free, ready-to-use kit to master your staffing. Includes our Excel Schedule Adherence Calculator, a Multi-Skill Shift Schedule Template, and the Ultimate Guide to Calculating Shrinkage.
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Explore Time Tracking Resources and Templates
Find exactly what you need to manage your workforce, optimize schedules, and meet your service levels.
You've Outgrown Excel.
These templates are great, but they’re still manual. They can’t give you real-time adherence, automated scheduling, or AI-powered forecasting.
When you’re ready to stop managing spreadsheets and start optimizing your workforce, HiveDesk is the next step. Our platform automates everything these templates do, in real-time, all in one place.
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