Company fills accountability gaps with HiveDesk
About The Credit Pros
Newark, NJ based The Credit Pros is a national credit repair company dedicated to the revival of credit for the everyday American consumer. The company works to remove negative, inaccurate, and unverifiable items from consumer credit reports, making it possible for hundreds of families and individuals to purchase homes, buy new cars, lower interest rate payments, obtain jobs, and even secure military security clearances.
The Credit Pros has been extensively featured in the financial press and is an INC 5000 company, named one of The 50 Best Places to Work in 2016 by Inc. Magazine.
The Challenge: Accountability with Remote Workers
Marketing Manager Taurean Casey explains that working with remote employees requires clear, precise task instructions. While remote work offers significant cost savings and faster access to qualified talent, it also introduces a visibility challenge — how do you know remote workers are actually working on your projects during the hours they claim?
The Credit Pros needed a way to:
- Verify that remote workers were productive during billed hours
- Track time spent on specific tasks and projects
- Create accountability without micromanaging
- Bridge the information gap between in-office and remote teams
How HiveDesk Solved the Problem
HiveDesk fills the accountability gap that typically exists when managing remote workers. The automatic time tracking and periodic screenshots provide the visibility that would normally come from working in the same office space.
The platform creates a two-way flow of information between The Credit Pros and their remote team members. Workers can demonstrate their productivity, and managers can verify work without hovering — creating trust on both sides.
The Credit Pros also uses Skype for communication and Google Docs for document sharing alongside HiveDesk, creating a complete remote work management stack.
What the Client Says
"HiveDesk forms the foundation for the two-way flow of information that is paramount to working with individuals remotely."
— Taurean Casey, Marketing Manager, The Credit Pros
If you are using remote workers and facing accountability problems due to lack of visibility into their work, try HiveDesk free for 14 days and see how easy it can be to track remote team productivity.
