Workforce Management for QA Managers
Monitor agent activity with screenshots, track hours, review timesheets, and verify work quality. Built for QA managers overseeing contact center and BPO teams.
No credit card required · 14-day free trial · $5/user/month
Common QA Challenges
HiveDesk gives you visibility into agent work so you can identify and address quality issues.
No Visibility into Agent Work
Hard to verify what remote agents are actually doing. HiveDesk screenshots show exactly what agents work on during their shifts.
Inconsistent Work Quality
Without monitoring, work quality varies across agents. Activity tracking and screenshots help you identify agents who need additional support.
Time Tracking Gaps
Manual time entry is unreliable for QA purposes. HiveDesk tracks actual hours with activity data to verify work was done.
Difficult Remote Oversight
Managing quality for distributed teams across time zones is challenging. Review screenshots and activity data from anywhere via the web dashboard.
Slow Issue Detection
Quality issues go unnoticed until customer complaints arrive. Regular screenshot reviews help catch problems earlier.
Limited Documentation
No objective records of agent work for reviews. HiveDesk provides timestamped screenshots and activity logs as documentation.
QA & Monitoring Tools
Monitor agent activity, track hours, and generate reports for quality assurance.
Screenshot Monitoring
Review periodic screenshots taken during agent work sessions. Verify work quality and see exactly what agents are working on at any point during their shift.
Activity Level Tracking
Track keyboard and mouse activity during work sessions. See periods of high and low activity to identify productivity patterns across your team.
Time Tracking
Agents track hours using desktop, mobile, or browser apps. Timesheets are generated from actual tracked time for accurate records.
Project & Task Tracking
Assign agents to projects and tasks. Track time spent on each to see how hours are distributed across client accounts and work types.
Attendance & Scheduling
Create shift schedules, track clock-in/out times, and compare attendance against scheduled shifts. Manage time-off requests with approvals.
Reports & Export
Timesheets, activity, attendance, and project reports. Filter by date, team, or agent. Export as PDF or Excel for compliance and record-keeping.
How It Works
Set up monitoring for your team in minutes.
Set Up Monitoring
Add agents to HiveDesk and configure screenshot frequency. Agents download the desktop or mobile app to start tracking.
Review Activity
Review screenshots, activity levels, and hours worked from your dashboard. Identify quality issues and productivity patterns.
Report & Improve
Use activity and timesheet reports to document findings. Export data for performance reviews and quality improvement initiatives.
Frequently Asked Questions
Common questions about HiveDesk for contact center QA managers.
HiveDesk takes periodic screenshots during agent work sessions and tracks keyboard/mouse activity levels. QA managers can review screenshots to verify work quality, check what agents are working on, and identify areas for improvement.
Yes. Periodic screenshots are captured while agents track time. You can review these screenshots from the web dashboard, filtered by agent, date, or project. Screenshot frequency is configurable.
HiveDesk tracks keyboard and mouse activity levels during work sessions. Activity data is shown alongside timesheets so you can see periods of high and low activity throughout the day.
Yes. Create projects and tasks, then assign agents to them. Time tracked is linked to specific projects so you can see how agents distribute their hours across different client accounts or work types.
Create shifts, assign agents, and set up recurring schedules. Track attendance by comparing actual clock-in/out times against scheduled shifts. Manage time-off requests with an approval workflow.
Timesheets, activity reports, attendance reports, project time reports, and overtime reports. Filter by date range, team, or individual agent. Export as PDF or Excel.
Yes. HiveDesk is built for remote and hybrid teams. Agents track time using desktop apps (Windows, Mac, Linux), the mobile app (iOS), or the Chrome extension. QA managers review everything from the web dashboard.
HiveDesk is $5/user/month with all features included — time tracking, activity monitoring, screenshots, scheduling, leave management, and reporting. There is a 14-day free trial with no credit card required.
Ready to Get Started?
Try HiveDesk free for 14 days. Monitor agent activity, review screenshots, and track hours for your QA team. $5/user/month, no credit card required.