The HiveDesk Resource Library

Practical Templates, Checklists, and Guides for Contact Center Leaders

A complete library of free resources to help you streamline operations, ensure compliance, and manage your team more effectively.

Featured: The Audit-Ready Compliance Kit

Don’t wait for an audit to get prepared. Download our free kit, including an FLSA Exemption Questionnaire, a state-by-state break law guide, and an Employee Attendance Policy Template.

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Find exactly what you need by searching our library or browsing by category.

WFM & Staffing Templates

Contact Center Resources and Templates

HR & Compliance Resource Center

Time Tracking Resources and Templates

FMLA Policy Template

Paid Leave, Time Off, and Holiday Policy

Work from Home Policy for Contact Centers

Work from Home Policy template for BPOs

Employee Information Form Template for Service Businesses

Employee Reference Letter Template for Service Businesses

Attendance Policy Template for Service Businesses

NPS Report Template

NPS survey template

Call Centre KPI Calculation

Customer Satisfaction (CSAT) Survey

Customer Satisfaction (CSAT) Report Template

Call Center Scripts for Customer Service

Employee Satisfaction Survey Template

Call Center Shift Schedule Template with Break Times

Call Center SOP Template

Call Center Agent Rating Form Template

Call Center Capacity Planner for Optimal Efficiency

Employee Termination Checklist

IT Onboarding Process Checklist for New Employees

New Employee Paperwork and Forms Checklist

The Perfect Company Overtime Policy Template

Creating an Effective Social Media Policy Template

Creating an Effective IT and Communication Policy Template for Services Businesses

Performance Review Checklist For Improved Employee Productivity

Remote Employee Onboarding Checklist

Employee Sick Leave Policy Template

Paternity Leave Policy Template for US Businesses

Maternity Leave Policy Template: A Comprehensive Guide for US Businesses

Employee Attendance Policy Template: A Comprehensive Guide for Services Businesses

HR Compliance Calendar for US Businesses

Mastering Employee Absences with a Time off Tracker Template

Timekeeping Policy Template for Services Businesses

Health Insurance and Benefits Form Template

A Comprehensive Employee Handbook Template for Services Businesses

Employee Background Check Form Template

Mastering the Employee Non-Disclosure Agreement Template for US Businesses

Creating an Effective Employee Background Check Policy Template

Work Schedule Agreement Template: The Key to Smooth Business Operations

Employee Termination Letter Template for US Businesses

Employee Equipment Agreement Template for US Businesses

Employee Exit Interview Form Template

Employee Asset Return Form: A Comprehensive Guide for Services businesses

W4 Employee's Withholding Certificate

Employment Eligibility Verification Form and Process

Remote Worker Agreement: Vital Component for Managing Remote Workers

An In-Depth Guide and Flowchart to the FLSA Exemption Questionnaire

LGBTQ+ Anti-bias and Title VII Compliance Checklist

Employee Social Media Release Forms

Employee Photo Release Form for US Businesses

FMLA Employee Request Form

FMLA Compliance Checklist for US Businesses

W-2 Form Electronic Delivery Notice

How to Calculate Employee Turnover Rate Using a Spreadsheet

Employee Goal Setting Worksheet: Boost Productivity and Growth

Employee Educational Assistance Application: Boosting Call Center Productivity

Understanding Noncompete and Nonsolicitation Agreement Template

Short-term Telecommuting Agreement Template

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