Online agency avoids over payments to remote workers
About Harrier Media
Based in Eugene, Oregon, Harrier Media is a leading online reputation marketing and PR agency that helps local businesses build and market their 5-star reputation to get more customers.
With Google displaying reviews alongside search results, positive online reviews directly impact whether customers visit your site and buy from you. A Nielsen survey found that 70% of consumers trust online reviews, second only to personal recommendations. Founder Jared Woodruff started Harrier Media because he saw that local businesses lacked the skills and knowledge for effective online reputation marketing.
The Challenge: Overpaying Remote Workers
Online reputation marketing is a niche business that requires specialized talent. Jared chose to hire remote employees to access a much larger talent pool — Harrier Media could now hire the best person for the job, not just the best person in Eugene.
But hiring remote employees brought its own challenges. The biggest problem was the lack of visibility into what employees were doing and how much time they actually spent on each task. Since billed hours couldn't be verified, the company frequently ended up overpaying workers for time that wasn't productive.
How HiveDesk Solved the Problem
Jared discovered HiveDesk while looking for a solution to the overpayment problem. After trying the free trial, it quickly became an essential part of the business.
HiveDesk brought transparency and accountability to the team. With automatic time tracking and periodic screenshots, the company established a clear policy: "If it wasn't tracked, it didn't happen." Overpayments became a thing of the past, saving the company significant money.
More importantly, HiveDesk gave Jared peace of mind. Instead of worrying about whether remote team members were being productive, he could check at a glance what they'd completed and move on to growing the business.
What the Client Says
"HiveDesk has gotten rid of over-paying employees with our policy of 'If it wasn't tracked, it didn't happen.' HiveDesk has given me peace of mind — I don't think about our team members being accountable, it's done for them and all I have to do is check at a glance what they've completed."
— Jared Woodruff, Founder, Harrier Media
If you pay remote workers by the hour, you may be overpaying them. Try HiveDesk free for 14 days and see how easy it is to track remote team productivity and put more money back into your business.
