Frequently Asked Questions
Get answers to common questions about HiveDesk workforce management and time tracking software.
General
HiveDesk is a workforce management and time tracking platform. It helps you track employee time with automatic screenshots and activity monitoring, manage schedules and attendance, handle leave requests, track projects and tasks, and generate accurate timesheets for payroll and billing.
HiveDesk is used by teams worldwide across contact centers, BPO operations, remote and hybrid teams, and small to mid-size businesses. Common industries include customer support, technical support, marketing agencies, consulting, legal, accounting, staffing, IT support, and e-commerce.
HiveDesk is available on Windows, macOS, Linux, iOS, and as a Chrome extension. Managers can access the web dashboard from any modern browser. Your data syncs across all platforms.
Yes. We offer a 14-day free trial with full access to all features. No credit card required. Sign up at app.hivedesk.com and start tracking time immediately.
Features
Employees install the HiveDesk app on their computer or phone, select a project and task, and start tracking. The app records time worked, takes periodic screenshots, and monitors activity levels. When work is complete, they check out. All data syncs to the web dashboard for managers to review.
HiveDesk captures periodic screenshots during work sessions and tracks activity levels based on keyboard and mouse usage. Managers can view screenshots, activity percentages, and application usage from the web dashboard. Screenshot frequency is configurable, and agents know when monitoring is active.
You can create and manage employee work schedules, define shifts, and track attendance including clock-in and clock-out times. HiveDesk tracks whether employees are following their assigned schedules.
You can create custom leave policies, set accrual rules, and manage time-off requests. Employees submit leave requests through the app, managers approve or deny them, and balances are tracked automatically.
HiveDesk generates detailed timesheets and reports covering hours worked, activity levels, project time, and attendance. Reports can be exported as PDF or Excel. You can also schedule automatic report delivery via email.
Yes. Employees can view their own timesheets, schedules, leave balances, and submit time-off requests through the desktop or mobile app.
Yes. The desktop app continues tracking time even when offline. Data is stored locally and automatically syncs when the internet connection is restored.
Pricing
HiveDesk is $5 per user per month. This single plan includes all features — time tracking, activity monitoring, project tracking, attendance management, leave management, team management, and reporting. No tiers, no hidden costs.
No. There are no setup fees, no hidden costs, and no long-term contracts required. You can cancel anytime.
Yes. You can adjust your user count anytime. Billing is adjusted automatically, so you only pay for active users.
We accept all major credit cards including Visa, MasterCard, and American Express. Payments are processed securely through Chargebee.
Security
HiveDesk uses enterprise-grade security practices with GDPR compliance. Data is encrypted in transit and at rest. Infrastructure is hosted on AWS.
HiveDesk is GDPR compliant and uses enterprise-grade security practices. We conduct regular security audits and maintain comprehensive compliance documentation.
HiveDesk uses transparent monitoring policies. Agents know when monitoring is active and what is being tracked. Screenshot frequency is configurable by administrators. Monitoring only occurs during active work sessions.
You retain full ownership of your data and can export all information in standard formats (CSV, PDF) before cancellation. After cancellation, data is securely deleted according to our data retention policy.
Integrations
HiveDesk integrates with Asana for project and task management. You can sync projects and tasks between both platforms for unified workflow management.
HiveDesk generates detailed timesheet reports that can be exported as PDF or Excel for use with your payroll system. While there is no direct integration with payroll platforms, the exported data includes all time and attendance information needed for accurate payroll processing.
Setup & Support
You can get started in minutes. Create your account, add projects and employees, install the desktop or mobile app, and start tracking time right away. No complex setup needed.
The desktop app should be installed on each computer you want to track. HiveDesk offers apps for Windows, macOS, and Linux, plus a Chrome extension and a mobile app for iOS. Managers can monitor their team from the web dashboard without installing the desktop client.
Desktop apps require Windows 10+, macOS 10.8+, or Ubuntu 18+. The mobile app requires iOS 12+. All platforms need a stable internet connection for syncing data.
Email support is available Monday through Friday during business hours at support@hivedesk.com. You also have access to our knowledge base with guides and documentation.
HiveDesk is straightforward to use. Employees install the app, select a project, and start tracking. Our knowledge base includes guides and documentation to help with onboarding.
Still Have Questions?
Contact our team or start your free trial to see HiveDesk in action. $5/user/month, 14-day free trial, no credit card required.