Optimize Staffing, Reduce Costs, and Hit Your Service Targets
You are either overstaffed and bleeding money, or understaffed and missing service levels. The solution is the same: data. HiveDesk gives you the workforce visibility to staff correctly, spot inefficiencies, and optimize operations.
No credit card required · $5/user/month · All features included
You Cannot Optimize What You Cannot Measure
Most contact centers make staffing decisions based on assumptions. HiveDesk replaces assumptions with data.
Without workforce data
- Staffing decisions based on headcount, not actual productivity
- Shrinkage is a guessed percentage, not a measured one
- Overtime costs surprise you at the end of the month
- No way to compare agent utilization across teams
- Schedule adherence is unknown until customers complain
- Fragmented tools make it impossible to see the full picture
With HiveDesk
- Staff based on actual productive hours, not just headcount
- Shrinkage is measured by activity type with real data
- Overtime is visible daily and weekly before payroll
- Dashboards compare activity and hours across teams
- Attendance tracking shows schedule adherence in real time
- One platform for time, activity, scheduling, and reporting
The Data You Need to Optimize
Every feature feeds into a clearer picture of how your workforce operates.
Time Tracking
Track hours by project, task, queue, or client. See where agent time goes. Calculate labor costs with hourly rates.
Activity Monitoring
Screenshots and activity levels during shifts. Distinguish between productive work, idle time, and off-task activity.
Shift Scheduling
Create schedules based on demand patterns. Recurring shifts for rotations. Track adherence against actual clock-in/out data.
Attendance Management
Compare actual hours against scheduled shifts. Quantify late arrivals, early departures, and absenteeism across your team.
Leave Management
Plan around PTO with request-and-approval workflows. Maintain coverage by coordinating leave with shift schedules.
Reports & Dashboards
Real-time dashboards and exportable reports. Timesheets, activity, attendance, overtime, and project data in one place.
From Tracking to Optimization in Three Steps
Set up and track
Create projects for queues and activity types. Schedule shifts. Team members install the app and start tracking. You get data from day one.
Measure and analyze
Review time distribution, activity levels, attendance patterns, and overtime trends. Identify your biggest optimization opportunities.
Optimize and repeat
Adjust schedules, address shrinkage, coach agents, and rebalance workload. Measure the impact. Continue improving.
Want to estimate the financial impact of workforce optimization?
Try the ROI Calculator →Frequently Asked Questions
Common questions about workforce optimization with HiveDesk.
Workforce optimization (WFO) is the process of aligning staffing, scheduling, and performance management to meet service targets at the lowest cost. It means having the right number of agents, in the right place, at the right time — and making sure they are productive during their shifts.
HiveDesk provides the data you need to optimize: time tracking shows how hours are distributed, activity monitoring reveals engagement levels, attendance tracking measures schedule adherence, and reports help you identify inefficiencies. You get visibility into where labor costs go and where you can improve.
HiveDesk helps you reduce labor costs by making inefficiencies visible. When you can see shrinkage, overtime patterns, and attendance issues in reports, you can address them — adjusting schedules, coaching agents, and staffing to actual demand rather than guesswork.
Create shift schedules based on actual workload patterns. Track attendance against those schedules to measure adherence. Use leave management to plan around absences. Over time, your scheduling improves as you have more data on actual vs. planned coverage.
Timesheets, activity reports with screenshots, attendance reports, overtime tracking, and project-level time reports. Filter by date, team, or individual. Export as PDF or Excel. These reports give you the data to make informed staffing and scheduling decisions.
Activity monitoring with periodic screenshots and keyboard/mouse tracking shows how agents spend their time during shifts. You can identify idle time, off-task activity, and engagement patterns — then address them through coaching, schedule adjustments, or process changes.
HiveDesk integrates with Asana for project and task management. Reports and timesheets export as PDF or Excel for use with any payroll, billing, or analytics software.
HiveDesk is $5 per user per month with all features included — time tracking, activity monitoring, screenshots, scheduling, attendance, leave management, and reporting. There is a 14-day free trial with no credit card required.
Yes. HiveDesk scales from small teams to large operations. The flat $5/user/month pricing keeps costs predictable. Teams across 6 continents use HiveDesk for workforce management since 2011.
Most teams are tracking within a day. You start seeing useful data within the first week — activity patterns, attendance trends, and time distribution. Meaningful optimization insights typically emerge within 2-4 weeks of data collection.
Ready to Get Started?
Join teams worldwide who trust HiveDesk for workforce management, time tracking, and employee monitoring. $5/user/month, all features included.