Maximize YourContact CenterEfficiency
Track time, monitor activity, and manage schedules for your contact center team. Reduce costs, boost productivity, and gain visibility into operations with real-time dashboards.
Efficiency Dashboard
Proven EfficiencyResults
Join teams worldwide achieving operational excellence with HiveDesk's workforce management and time tracking platform.
HiveDesk helps our contact center team stay on track with automatic time tracking and activity monitoring. It gives us the visibility we need to manage a distributed workforce.
Complete EfficiencySolution Suite
Everything you need to track time, monitor activity, and manage your contact center workforce -- all for $5/user/month.
Automatic Time Tracking
Track every work hour automatically with desktop, mobile, and browser apps. Agents start their timer and HiveDesk handles the rest.
- Desktop apps for Windows, macOS, and Linux
- Mobile app for iOS
- Chrome browser extension
- Automatic timesheet generation
Activity Monitoring & Screenshots
Gain visibility into how your contact center team spends their time with periodic screenshots and activity tracking.
- Periodic screenshot capture during work hours
- Activity level tracking
- App and website usage monitoring
- Idle time detection
Employee Scheduling
Create and manage agent schedules to ensure proper coverage during peak and off-peak hours.
- Shift scheduling and management
- Schedule adherence tracking
- Overtime visibility and control
- Break time management
Attendance Management
Track attendance and time off for your entire contact center team from a single dashboard.
- Clock-in and clock-out tracking
- Leave and time-off management
- Attendance reports and trends
- Absence notifications
Task & Project Tracking
Assign tasks and projects to agents and track progress to keep your contact center operations organized.
- Task assignment and tracking
- Project-level time tracking
- Asana integration for project management
- Progress reporting
Reporting & Dashboards
Real-time dashboards and detailed reports to help managers make data-driven decisions about staffing and operations.
- Real-time team dashboards
- Timesheet reports and approvals
- Productivity and utilization reports
- Exportable data for payroll
Works on All Your Devices
HiveDesk runs on every platform your contact center team uses, plus integrates with Asana for project management.
EfficiencyBenchmarks
See how HiveDesk customers outperform industry standards and achieve measurable efficiency improvements.
How Your Contact Center Compares
Industry average vs HiveDesk customers
Service Level Achievement
First Call Resolution
Agent Utilization
Customer Satisfaction
Customer SuccessStories
See how contact centers use HiveDesk for time tracking, activity monitoring, and workforce management.
HiveDesk gives us full visibility into our remote contact center team. The automatic time tracking and screenshots help us ensure accountability without micromanaging.
Managing schedules and attendance for our distributed support team used to be a headache. HiveDesk made it simple with o...
At $5 per user per month, HiveDesk is the most cost-effective way to manage our contact center workforce. The timesheet ...
Common Use Cases
How contact centers use HiveDesk to solve common workforce challenges
Remote Contact Center
Customer SupportChallenge
No visibility into remote agent work hours and activity
Solution
HiveDesk automatic time tracking with screenshots and activity monitoring
Results
- Full visibility into agent work hours
- Automated timesheet generation for payroll
- Screenshot-based activity verification
- Reduced time spent on manual reporting
BPO Operation
Business Process OutsourcingChallenge
Difficult to manage schedules and attendance across distributed teams
Solution
HiveDesk scheduling, attendance tracking, and leave management
Results
- Simplified shift scheduling for multiple teams
- Accurate attendance and leave tracking
- Real-time dashboards for team oversight
- Consolidated reporting across all agents
EfficiencyQuestions & Answers
Get answers to common questions about Contact Center efficiency optimization and how HiveDesk can transform your operations.
Most contact centers see benefits within the first few weeks as managers gain visibility into how agents spend their time. With automatic time tracking, screenshots, and scheduling in place, you can quickly identify areas for improvement. HiveDesk is easy to set up and agents can start tracking time on day one.
HiveDesk tracks workforce metrics including: time worked per agent, activity levels, screenshot-based activity verification, schedule adherence, attendance, overtime hours, and project/task progress. Real-time dashboards and exportable reports give managers the data they need to improve team productivity and control costs.
HiveDesk tracks time automatically, captures periodic screenshots, and monitors activity levels. Managers can view real-time dashboards to see who's working, review timesheets, and track attendance. This visibility helps you identify staffing needs, spot inefficiencies, and make data-driven decisions about scheduling and resource allocation.
HiveDesk integrates with Asana for project and task management. The platform also provides comprehensive built-in features for time tracking, activity monitoring, scheduling, and reporting that work alongside your existing Contact Center tools.
At just $5/user/month, HiveDesk is one of the most affordable workforce management tools available. Customers save by gaining visibility into overtime, reducing time theft, automating timesheet generation, and improving schedule adherence. The exact savings depend on your team size and current processes.
HiveDesk provides employee scheduling tools that let you create and manage shifts, track schedule adherence, and manage time-off requests. Combined with automatic time tracking and attendance monitoring, managers get the visibility they need to optimize staffing levels, reduce overtime, and ensure proper shift coverage.
Absolutely. HiveDesk scales from small Contact Centers with a handful of agents to larger operations with hundreds of team members. At $5/user/month with all features included, our simple pricing works for teams of any size, with room to grow as your operation expands.
We provide comprehensive onboarding, training programs for managers and agents, dedicated customer success managers, and ongoing optimization consulting. Our efficiency experts work with your team to identify improvement opportunities and ensure you're maximizing the platform's capabilities for continuous optimization.
Need More Information?
Our efficiency optimization experts are ready to answer your specific questions and help you understand how HiveDesk can transform your Contact Center operations.
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