Call Center Workforce Management Software
Track agent hours, manage shift schedules, monitor activity, and ensure labor law compliance. One platform for your entire call center operation — from scheduling to billing.
No credit card required · 14-day free trial · $5/user/month
Call Center Challenges HiveDesk Solves
Common operational problems that impact service levels, costs, and agent satisfaction
Agent Shrinkage
Unplanned breaks, extended idle time, and system downtime reduce productive hours, impacting service levels and increasing costs.
Compliance Risks
Manual tracking leads to labor law violations, overtime miscalculations, and regulatory issues that can result in fines.
Poor Performance Visibility
Without real-time agent metrics, it's difficult to identify performance gaps or optimize call handling efficiency.
Scheduling Challenges
Manual shift planning leads to overstaffing during low-volume periods and understaffing during peak times, hurting both costs and service.
Quality Inconsistency
Without systematic monitoring, agent performance varies dramatically, leading to inconsistent customer experiences.
High Agent Turnover
Poor management visibility and lack of performance feedback contribute to agent dissatisfaction and costly turnover.
How HiveDesk Helps Call Centers
Purpose-built workforce management tools for inbound and outbound call center operations
Real-Time Agent Monitoring
See who's logged in, what they're working on, and how they're spending their time with automated screenshots and activity tracking.
- Live activity dashboards
- Periodic screenshots
- Idle time detection
- Per-agent performance metrics
Shift Scheduling
Create and manage agent schedules across time zones. Track attendance, breaks, and schedule adherence automatically.
- Custom shift creation
- Multi-timezone support
- Attendance tracking
- Schedule adherence monitoring
Compliance & Reporting
Generate audit-ready reports for labor law compliance, break tracking, and overtime calculations.
- Automated break tracking
- Overtime calculations
- Labor law compliance reports
- Exportable audit trails
Time & Attendance
Track agent working hours, billable vs non-billable time, and attendance patterns. Generate timesheets for client billing.
- Automatic time tracking
- Billable vs non-billable separation
- Leave and time-off management
- Detailed timesheet exports
Track Time From Any Device
HiveDesk works on all the platforms your agents use
Simple, Affordable Pricing
One plan with all features included. No hidden fees, no per-feature charges.
All features included
- Automatic time tracking
- Activity monitoring with screenshots
- Employee scheduling
- Attendance & leave management
- Project & task tracking
- Reporting & timesheets
- Asana integration
No credit card required
Frequently Asked Questions
How quickly can our call center get started with HiveDesk?
Most call centers are up and running within a day. Sign up for a 14-day free trial, invite your agents, set up shifts, and start tracking time immediately. No credit card required.
Does HiveDesk integrate with other tools?
HiveDesk integrates with Asana for project and task management. The platform provides built-in time tracking, activity monitoring, scheduling, and reporting that work alongside your existing call center tools.
How does HiveDesk help with labor law compliance?
HiveDesk automatically tracks break times, overtime, and working hours. Audit-ready reports help you stay compliant with FLSA, state labor laws, and industry regulations.
Can HiveDesk manage agents across multiple locations and time zones?
Yes. HiveDesk is designed for distributed call center operations. You can manage agents across different time zones, track performance by location, and maintain consistent policies while accommodating local labor laws.
What agent performance metrics does HiveDesk track?
HiveDesk tracks time worked, activity levels with periodic screenshots, attendance, break times, overtime, and schedule adherence. All data is available in real-time dashboards and detailed reports.
Is HiveDesk secure for call center data?
Yes. HiveDesk uses enterprise-grade security practices including encrypted data storage and role-based access controls to protect your operational data.
Ready to Get Started?
Join teams worldwide who trust HiveDesk for workforce management, time tracking, and employee monitoring. $5/user/month, all features included.