Time Tracking and Workforce Management Built for Your Industry
From contact centers and BPO operations to law firms, marketing agencies, and remote teams — HiveDesk adapts to how your industry works. Time tracking, scheduling, activity monitoring, and timesheets, all in one platform.
Why Industry-Specific Workforce Management Matters
A 50-seat contact center needs shift scheduling, adherence tracking, and real-time agent dashboards. A marketing agency needs billable hours by client and project-level time reports. A law firm needs to track every six-minute increment for accurate billing. The workforce management challenges are different — and the solution should be too. HiveDesk gives every team the same powerful platform, configured for the way their industry actually works. See how we compare in our best workforce management software guide.
Contact Center & Support
Workforce management solutions built for contact centers, call centers, BPO operations, and support teams.
Contact Centers
Comprehensive workforce management for contact centers of all sizes. Track agent hours, manage shifts, monitor activity, and ensure compliance.
Learn more →Call Centers
Optimize call center operations with shift scheduling, time tracking, activity monitoring, and compliance reporting.
Learn more →Small Contact Centers
Enterprise-grade workforce management at a price that works for smaller teams. All features included at $5/user/month.
Learn more →BPO Operations
Manage outsourced teams across locations and time zones. Track billable hours, monitor productivity, and generate client reports.
Learn more →Customer Support
Keep support teams productive and accountable with time tracking, scheduling, and activity monitoring.
Learn more →Remote Customer Service
Manage distributed customer service teams with the same visibility as in-office operations.
Learn more →E-commerce Support
Scale your e-commerce support team with workforce scheduling, time tracking, and performance monitoring.
Learn more →Technical Support
Track time, manage shifts, and monitor agent activity for technical support teams.
Learn more →IT Help Desk
Workforce management for IT help desk teams. Schedule shifts, track hours, and monitor productivity.
Learn more →IT Support Teams
Time tracking and workforce management for IT support providers managing multiple clients and projects.
Learn more →Professional Services
Time tracking and project management for agencies, consulting firms, law firms, and other professional services.
Marketing Agencies
Track billable hours, manage projects, and monitor team productivity across client accounts.
Learn more →Consulting Firms
Accurate time tracking for consultants. Track billable hours by client and project, generate timesheets and reports.
Learn more →Law Firms
Track billable hours for attorneys and legal staff. Manage time by client, case, and activity type.
Learn more →Accounting Firms
Time tracking for CPAs and accounting professionals. Track hours by client engagement, manage seasonal staffing.
Learn more →Architecture Firms
Track project time for architects and design teams. Monitor hours by project phase and client.
Learn more →Software Development
Time tracking for development teams. Track hours by sprint, project, or client. Integrate with Asana for task management.
Learn more →Real Estate
Track time for real estate teams managing transactions, showings, and client communications.
Learn more →Staffing Agencies
Track hours for temporary and contract workers. Generate accurate timesheets for client billing.
Learn more →Insurance Agencies
Track agent hours, manage remote claims teams, and generate accurate timesheets for insurance agencies.
Learn more →Solutions by Role
Tailored workforce management tools for every role in your contact center.
Operations Manager
Real-time operational visibility, shrinkage management, and compliance reporting.
Learn more →HR Manager
Attendance tracking, leave management, labor compliance, and employee engagement tools.
Learn more →QA Manager
Quality evaluations, compliance management, and agent performance analytics.
Learn more →Finance Manager
Labor cost tracking, overtime management, budget reporting, and workforce ROI analysis.
Learn more →Team Lead
Team performance dashboards, agent coaching tools, and productivity tracking.
Learn more →Workforce Analyst
Scheduling optimization, capacity planning, and real-time adherence monitoring.
Learn more →Frequently Asked Questions
Common questions about HiveDesk workforce management solutions.
HiveDesk serves contact centers, call centers, BPO operations, customer support teams, IT help desks, marketing agencies, consulting firms, law firms, accounting firms, architecture firms, software development teams, real estate companies, staffing agencies, and e-commerce support teams. Any business with hourly, remote, or shift-based employees benefits from HiveDesk.
Yes. HiveDesk is built for contact center workforce management. You get agent time tracking, shift scheduling, attendance monitoring, activity screenshots, break management, and real-time dashboards to track who is working and for how long. It works for contact centers of all sizes, including small teams that need enterprise-grade features without enterprise pricing.
Absolutely. Law firms, consulting firms, accounting practices, marketing agencies, and architecture firms use HiveDesk to track billable hours by client and project. You get automatic timesheets, manager approval workflows, and exportable reports for client billing and payroll.
HiveDesk costs $5 per user per month. One plan includes every feature — time tracking, scheduling, attendance, leave management, activity monitoring, screenshots, timesheets, and reporting. No tiers, no hidden fees, no per-feature upsells.
No. HiveDesk has a single plan at $5/user/month that includes all features. Whether you run a contact center, a law firm, or a remote marketing team, you get the same complete toolset. There are no industry-specific tiers or add-ons.
Yes. HiveDesk offers a 14-day free trial with full access to every feature. No credit card required. You can add your team, set up projects, track time, and test every feature before deciding.
Yes. HiveDesk is designed for remote, hybrid, and distributed teams. Employees track time via desktop apps (Windows, macOS, Linux), mobile (iOS with GPS), or Chrome browser extension. Managers get real-time visibility into who is working, on what, and for how long — regardless of where employees are located.
Most teams are up and running within 10 minutes. Sign up, add your projects and team members, and have employees install the desktop or mobile app. There is no complex onboarding, no IT department required, and no training sessions needed. Employees click one button to start tracking.
Ready to Get Started?
Join teams worldwide who trust HiveDesk for workforce management, time tracking, and employee monitoring. $5/user/month, all features included.