Call Center time tracking software
Easy-to-use time tracker for call centers to track hours worked, break time, and attendance. Complete workforce management solution for your call center agents.
The need for call center time tracking software
Most call centers pay their agents for the hours worked. Outsourced call centers bill their clients by the hour. It makes sense for call centers to track the time of their agents.
Labor cost is the most significant cost for a call center. So, it makes sense to track agent time and attendance.
Time and attendance tracking gives call center managers and supervisors insights into how agents spend time on calls and other activities. It allows them to allocate resources in the most efficient way. With accurate timecards, managers can make sure that their agents are adequately compensated for their work.
Attendance tracking also helps supervisors identify agents who are frequently late or absent so they can take appropriate action.
Automatic time tracking and timecards for call center agents
Timecards are the preferred method for call centers to track time and attendance. By automating time tracking with a software, you improve the accuracy of timecards and reduce the effort needed to create & approve the timesheets.
Agents just log into HiveDesk application on their computers when they start their shift. The software tracks how long the agents work and logs it in our server. HiveDesk also tracks break time so you can see how long your agents go on breaks. You can also track the break time as billable if your client pays for agents’ break time.
HiveDesk generates accurate timecards for your agents using the time tracking data. You can create projects for each client and assign agents to the projects. HiveDesk will generate timecards and timesheets by project so you can see hours logged for each client.
You can log into your dashboard at any time to see how much time was spent on each client project. You can also see which agents worked on a particular day so you can track their attendance.
You save time in preparing timecards and bill your call center clients accurately with HiveDesk time tracking software.
Calculate profitability for each client
You can calculate profitability for each client by tracking cost in HiveDesk. Just enter individual pay rate or hourly cost for each agent assigned to the project. When you generate the project timesheet, you also get accurate cost data for the project based on the hourly rates you entered. Compare cost and profits to identify your most profitable call center clients.
Over time, your will have a solid baseline data for estimating cost for future call center projects so you can bid with confidence and be profitable.
Manage client tasks and projects
In addition to time tracking and generating timecards, HiveDesk can also track tasks.
Assign tasks to agents, team leads, QA team, or supervisors in HiveDesk and track their progress. Track how much time they spend on each task. Track cost incurred on each task by entering the hourly rate for each of your employees.
Add due dates to tasks so you can track their status.
HiveDesk also tracks time taken to complete each task so you can see tasks that are taking more time than expected. Stay on top of how long an employee takes to complete a task. Compare with other employees to create a baseline for productivity.
The project and employee sections show the status of each task and which tasks are behind schedule. You can also track tasks on the task calendar in the dashboard.
Spend time managing your call center, not tracking time
Using HiveDesk time tracking for your call center is super easy:
- Sign up for your 14-day free trial
- Create projects for each client and assign agents to projects
- Ask your employees to download and install the client software
- Tell them to start the client software when they start work
HiveDesk client will automatically track time and log it in the server for you to see. With time tracking on autopilot, you can focus on managing clients, growing business and increasing profit instead of worrying about how your team is reporting time.
Excellent solution to improve your call center's performance
HiveDesk gives you visibility into your call center’s work. You can see which activities take more time and cost more money. You will find out who in your team needs help and where. With HiveDesk time tracking, you can improve your call center’s productivity and financial performance.
Make your call center more efficient and profitable with HiveDesk for just $5/employee!