Frequently Asked Questions

Below you’ll find answers to the questions we get asked the most which include general information, the HiveDesk Client for Admin and HiveDesk Client for Team Members.

General FAQs

Not all of my team members run Windows computers. Is that a problem?

Not at all. HiveDesk works on Windows, Macs, and Linux. That covers more than 99% of all desktop/laptop systems.

Once installed, is HiveDesk always running on my computer?

No. HiveDesk only tracks time and activity once you have logged into the HiveDesk software AND checked into a project. Once you check out of a project, time and activity tracking stops. It’s that simple. Even if you leave the HiveDesk software running and you stay logged in, HiveDesk WILL NOT track your time and activity.

Does HiveDesk capture all of the monitors that my team members may have connected to their computer?

Yes. When team members have multiple monitors connected to their computer we do capture the activity on the extra monitors.

Is there a limit on screenshots taken?

No, every plan has unlimited screenshots. Screenshots are taken automatically; you decide how often you would like them taken. The desktop tracker supports multiple-monitor setups and will take screenshots even while screen savers are active.

What are the benefits of activity levels and screenshots sent from the team members’ computers?

Activity levels and screenshots can be used to determine the productivity of remote team members. The screenshots provide proof that the team member is not using paid time to do other activities. The activity levels measure keyboard and mouse activity.

What type of reports can be generated?

HiveDesk can generate timesheet reports, screenshot reports and daily, weekly, and bi-weekly summaries.

Admin FAQs

What are the appropriate uses of the Activity Level and the screenshots sent from the workers’ computers?

The activity level and the screenshots can be used in conjunction to determine the productivity of a team member. The screenshots provide proof that the remote worker is not using paid time to do other activities. The Activity Level measures how much activity the team member is doing on the computer. This ensures that members do not merely leave a single window up on their computer to create the appearance of doing work. A high activity level doesn’t guarantee productivity; likewise, screenshots with a single “productive” window do not guarantee productivity by themselves either.

Do I need the HiveDesk Client?

The HiveDesk Client is not necessary for administrators. The functionality on the HiveDesk Client is the same for both administrators and team members and is useful for documenting working hours and taking and sending screenshots.

How do I install the HiveDesk Client?

The HiveDesk Client can be downloaded here.

How do I run the HiveDesk Client?

On Windows, after the installation of the HiveDesk Client, you will see an icon with the HiveDesk Logo on the Desktop. Select and double-click on this icon and the HiveDesk Client will be launched.

On Linux, execute the launch.jnlp file using the installed java wrapper.

On Macs, you will see the HiveDesk Client in your Applications folder; click to launch it.

Do I need an account to use the HiveDesk Client?

Yes, you need a HiveDesk account in order to login to the HiveDesk Client. You can sign up for an account by clicking the Sign Up button in the top right corner of the page or clicking the Create a new account button on the login page.

What does the color of the notes column in the HiveDesk Client mean?

Red means the Project Note is new, Gray means no Project Note has been provided, Black means the Project Note has already been read.

How do I adjust Screenshot Controls and Project Details?

Click on the My Projects tab, then click on the project name for which you wish to adjust the settings. Click on the Edit Project button under the tabs. From here, you will be able to change the Screenshot Controls as well as the details of the project.

How do I add a new team member?

Click on the My Workers tab; under the line that says “Add New Worker”, you can enter the email address the team member(s) that you want to add.

How many team members can I add?

This depends on the plan that was purchased. The listing is as follows:
Mini Plan – Up to 3 Team Members
Mini + Plan – Up to 5 Team Members
Small Plan – Up to 7 Team Members
Medium Plan – Up to 12 Team Members
Large Plan – Up to 20 Team Members
XL Plan – More than 20 Team Members

Is there a limit on the hours or number of screenshots I can use on HiveDesk?

No, every plan includes unlimited hours, projects, and screenshots.

What kind of plan is the free trial?

The 14-Day Free Trial is a free version of the Mini Plan. This means that you can have up to 2 team members on this plan.

What are Tasks?

Tasks are jobs with specific deadlines that you can assign to a particular team member. This task can be viewed by the team member in their HiveDesk Client. They are able to check off tasks as they are completed. Tasks can be added and edited by going to the My Projects tab and clicking on the project name for which you wish to add a task. Below the tabs, there is a button for managing tasks that can be used to add a new task or edit existing tasks.

What is the difference between the permissions of regular team members and the permissions of managers?

Managers have the ability to view all of the projects created by the administrator and add team members to different projects. Managers also have the ability to create new projects and add entirely new team members.

What types of reports can be generated?

HiveDesk can generate Timesheet Reports, Daily Work Summaries, Weekly Work Summaries, Bi-weekly Work Summaries, and Screenshot reports.

Do account owners/ administrators count as team members?

Administrators do not count towards the team member limit.

Team Member FAQs

What information will my employer receive from my computer?

Employers will receive screenshots taken randomly by HiveDesk in timed intervals at their discretion. The employer will also get activity ratings from HiveDesk as well as information about tasks marked as completed.

Will I be able to view this information as well?

Team Members are able to see the information online that is available to the employer. This can be done after logging in on the HiveDesk website by clicking the My Projects tab and clicking on the name of a particular project in order to view the work completed on that project.

Can I delete these screenshots?

The employer can enable a feature to let team members delete screenshots, but this can only happen before the screenshot is sent. There is a 15-second timer for the team member to delete that particular screenshot.

What other features are available for team members?

Team members can generate timesheets and work session charts online using the Reports tab.

What types of reports can be generated?

HiveDesk can generate Timesheet Reports, Daily Work Summaries, Weekly Work Summaries, Bi-weekly Work Summaries, and Screenshot reports.

How do I view new tasks set by my employer?

Team members must log out and log back into the HiveDesk Desktop Client in order to view new tasks and projects set by the employer. New projects can be viewed and accepted in the My Projects tab in the web application.

How do I install the HiveDesk Client?

The HiveDesk Client can be downloaded from office.hivedesk.com/download.

How do I run the HiveDesk Client?

On Windows, after the installation of the HiveDesk Client, you will see an icon with the HiveDesk Logo on the Desktop. Select and double-click on this icon and the client will be launched.

On Linux, execute the launch.jnlp file using the installed java wrapper.

On Macs, you will see the HiveDesk Client in your Applications folder; click to launch it.

Do I need an account to use the HiveDesk Client?

Yes, you need a HiveDesk account in order to login to the HiveDesk Client. You can sign up for an account by clicking the Sign Up button in the top right corner of the page or clicking the Create a new account button on the login page.

What does the color of the notes column in the HiveDesk Client mean?

Red means the Project Note is new, Gray means no Project Note has been provided, Black means the Project Note has already been read.

Do account owners/ administrators count as team members?

Administrators do not count towards the team member limit.