Ecommerce Time Tracking
Efficient time and activity tracking for Ecommerce
Ecommerce companies use HiveDesk time tracking to improve efficiency of back-office and customer service operations, accurate payroll processing, and improving productivity.
The best ecommerce businesses use HiveDesk to track time, become efficient and become more profitable.
TIME AND ACTIVITY TRACKING
Accurately track time and activity
Struggling to understand how your employees spend time at work?
Ecommerce companies use time tracking to record the working hours and attendance of back-office and customer service employees. Activity tracking gives visibility into what these employees do at work. Together, time and activity tracking helps you monitor the productivity of your back-office employees.
AGENT SCHEDULING
Optimally schedule customer service agents
Customer service teams work in shifts and require a certain number of agents to provide coverage for expected call volumes. Sub-optimal coverage leads to either long wait times for customers or agents wasting their time.
The agent scheduler in HiveDesk lets Ecommerce companies create custom shifts and agent schedules that suit your company’s needs.
ACCURATE PAYROLL DATA
Capture accurate and verified payroll data
Accurate timesheet data is needed for processing employee and contractor payroll. HiveDesk automatically collects time your employees spend at work. Time-off and attendance data are combined with tracked time to generate accurate timesheets.
The timesheet approval process enables managers to review timesheets for accuracy and completeness before approving them. Finally, the time sheet data can be exported from HiveDesk for payroll software.
Time tracking data is used by payroll systems to calculate salaries and wages. It helps in accurately compensating back office employees based on their working hours, overtime, and leave.
TASK MANAGEMENT
Workload management
Back-office staff in Ecommerce companies handle multiple tasks, from data entry to administrative work. By creating and assigning tasks to each employee, you can ensure that they know what’s expected of them.
HiveDesk tracks time at the task level, providing detailed information to managers about how much time each employee spends on various tasks. This information allows managers to allocate tasks effectively, ensuring that the right employees are working on the right tasks at the right time.
REGULATORY COMPLIANCE
Stay compliant with labor laws
Ecommerce companies can employ people across states and countries. Every country and state has its own labor laws that businesses need to comply with.
Time tracking can provide legal protection by demonstrating compliance with regulations and service agreements. By tracking attendance, hours worked, time off and adherence to schedule, you can ensure that you stay compliant with applicable labor laws.
How it works
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Log into your account.
Create projects and tasks.
Add employees to projects.
Employees install the HiveDesk app on their computer and start tracking time.
You log into HiveDesk to see and approve timesheets, activities, tasks, and other reports.
Use timesheets to process payroll. Track productivity with activity and task tracking data.
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